Return Policy
At Merv King, we stand behind the quality of our products and want to ensure your complete satisfaction with your purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. Our refund policy is designed to address these situations fairly and efficiently.
Conditions for Returns
- The product must be in its original packaging and in the same condition as when you received it.
- The return must be initiated within 30 days of the delivery date.
Damaged or Defective Items
In the event that you receive a damaged or defective item, we kindly request that you contact our customer service team at your earliest convenience. To expedite the resolution process, please provide a detailed description of the issue, accompanied by clear, high-resolution images documenting the damage or defect. Our team will promptly review your case and guide you through the next steps.
Refund Process
- If you wish to return an order because it's no longer wanted/needed, or was purchased by mistake, please be aware of the following conditions:
- Contact our customer service team to initiate the return process.
- A 20% restocking fee will be applied to the refund amount.
- The customer is responsible for return shipping costs.
- Once we receive and inspect the returned item, we will process your refund minus the restocking fee.
- Refunds are typically processed within 5-7 business days and will be credited to the original method of payment.
Contact Us
If you have any questions about our refund policy or need to initiate a return, please don't hesitate to contact our customer service team:
Email:Â info@mervking.com
Phone: 1-833-MRV-KING